Terms & Conditions

1. Acceptance of terms

By accessing, registering for, or using SiteFinderAI ("the platform", "we", "us"), you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the platform or any of its services. These terms apply to all users, including individual telemarketers, vending operators, team administrators, and any third party accessing an account.

2. What SiteFinderAI provides

SiteFinderAI is a software tool that helps Australian vending, ATM, photo booth and allied operators identify potential site locations. The platform uses artificial intelligence, third-party mapping data, publicly available business information, and user-supplied filters (such as town, suburb, postcode, state, machine type, staff numbers, hours of operation and business category) to generate candidate locations.

The platform is a lead-generation and research aid only. It does not provide investment, legal, real-estate or business advice.

3. No guarantee of accuracy or results

SiteFinderAI cannot and does not guarantee that any site lead, location, competitor scan, staffing estimate, opening-hours estimate, map image, pitch note, confidence score, or any other output is accurate, complete, current, or suitable for your specific commercial purpose.

Many variables are outside our control. Business hours change, venues close, competitors open or relocate, geocoding data shifts, postcodes are redrawn, and public information can be incomplete or outdated. You acknowledge that any reliance on the information provided is entirely at your own risk.

SiteFinderAI is powered by artificial intelligence. AI is created and programmed by humans, and humans are known to make mistakes. Therefore SiteFinderAI can also make mistakes, omit information, misinterpret data, or return false positives and false negatives. You must independently verify every lead before contacting a site, entering a venue, signing a lease, placing a machine, or making any financial commitment.

4. No refunds — electronic product

All payments, subscription fees, trial conversions, usage top-ups and per-lead charges are final. Because SiteFinderAI is an electronic product and information is generated instantly on your request, we do not offer refunds, credits, chargebacks, or partial refunds once a scan, report, lead pack, PDF export, map image, or any other digital deliverable has been generated or accessed.

If you believe you have been billed in error, you must contact us within seven (7) days of the charge. We reserve the right to review billing errors and, at our sole discretion, issue an account credit rather than a cash refund.

5. Subscriptions, trials and billing

Paid plans are billed in advance on a monthly or annual basis. Trials are strictly limited in duration and lead credits as shown on the pricing page. When a trial expires or the lead-credit pool is exhausted, you must subscribe to a paid plan to continue using the platform. Seat upgrades, downgrades, and team additions take effect on the next billing cycle unless stated otherwise.

You are responsible for keeping your payment method current. Failure to pay may result in immediate suspension of access, deletion of pending data, and loss of unused lead credits.

6. Acceptable use

You agree not to use the platform to:

• scrape, bulk-download, reverse-engineer, or resell our data outside the platform;
• share one account across multiple unrelated businesses or users without a team plan;
• circumvent scan limits, rate limits, trial caps, or billing controls;
• use automated bots, scripts, or similar tools to interact with the platform;
• harass venues, submit false information, or misrepresent SiteFinderAI outputs as guaranteed facts.

We may suspend or terminate any account that breaches these rules without notice or refund.

7. Lead credits, usage limits and changes

Lead credits, daily run caps, radius limits, competitor scans, export allowances, and other usage limits are set per plan and may be changed at our discretion. We will notify users of material reductions before they take effect. Unused credits do not carry over unless expressly stated.

8. Intellectual property

The SiteFinderAI name, logos, software, and generated PDF layouts are our property. You receive a limited, non-exclusive licence to use the platform during your active subscription. You may use generated lead packs and reports for your own commercial prospecting, but you may not remove or obscure our branding from exported documents or resell the raw outputs as a standalone data product.

9. Limitation of liability

To the maximum extent permitted by Australian law, SiteFinderAI and its operators, contractors, and suppliers are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including lost profits, lost business opportunities, or reliance on any lead or recommendation.

Our total aggregate liability to you for any claim relating to the platform will not exceed the amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Termination

We may suspend or terminate your account at any time for breach of these terms, suspected abuse, or non-payment. You may cancel your subscription at any time through the billing page. Upon cancellation, your access continues until the end of the current billing period unless terminated earlier by us.

11. Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute will be submitted to the exclusive jurisdiction of the courts of Queensland.

12. Changes to these terms

We may update these Terms & Conditions from time to time. The effective date will be revised at the top of this page. Continued use of the platform after changes constitutes acceptance of the revised terms.

13. Contact

For billing, account, or legal questions, contact us at hello@sitefinderai.com.